support ticket issues, currently being looked into, time to solution up to 24 hours
update 01.04.10
There are still some accounts affected some new sign ups have also been affected.
The cause was a raid failure in out primary cell.
Apologies for any disruption, we will be crediting everyone affected with a months free hosting.
These issues should now be resolved.
Date - 31/03/2010 21:05 - 01/04/2010 00:00We had issues with our primary name server yesterday, this was resolved within an hour. (9am-10am)
Date - 18/05/2010 00:00 - 18/05/2010 00:00There is currently a problem with PayPal, we hope to get this resolved soon. PLease use Google Checkout as an alternative.
Sorry for any problems this has caused.
Date - 19/12/2009 11:18 - 19/02/2010 20:03phones lines have been down until 12 am today, apologies for any inconvenience. It was a BT issue
Date - 03/08/2009 12:01 - 03/08/2009 00:00Some users may have had problems last night, this was due to an IP problem.
Reported 10.55
It was resolved at 23.35
Date - 03/07/2009 00:00 - 04/07/2009 00:00Elgg sites have an issue relating to loss of images, we are aware of it, it is a ownership issue and will be corrected asap.
Date - 19/06/2009 07:17 - 19/06/2009 22:52due to an upgrade, there have been issues with with php. we are working on it and it will be resolved soon
Resolved at 19.05
Date - 18/06/2009 18:50Support tickets issue, this has now been resolved, slight delay whilst we clear the support back log, our support system has now been rebuilt and is fully functional.
Update 17th Feb
We are still having problems with our support ticket system, apologies for any delays in support responses
Date - 10/02/2009 09:58 - 27/04/2009 11:41Due to an upgrade our client was not reacable for 8 hours, this has now been resolved.
Date - 26/12/2008 00:00 - 27/12/2008 00:00« Prev Page Next Page »
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