If you are unsatisfied with the service you have received, and you have not been able to reach a resolution via our online help desk, you can make a formal complaint by writing to the following address, including your account information, including the full details regarding the complaint.
Simple Servers Ltd
3 Chestnut Court, Jill Lane, Sambourne, Redditch. B96 6EW
We will acknowledge your complaint within five working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is complex it may take longer to respond. If this is likely, we will provide full information on the action which will be taken and advise you when you can expect a full response.
This abuse policy set outs the procedure you will need to follow to report an abuse and/or complaint connected to our services and/or that constitute a breach of our terms and conditions.
The abuse and/or complaint must be reported by sending an email to [email protected] The report should be as detailed as possible in order to allow us to investigate the matter.
Upon receipt of the abuse and/or complaint report we will investigate the matter with a view of seeking a resolution, as soon as reasonably possible, in the matter.
You will receive confirmation of receipt of the abuse and/or complaint report within three working days of submitting such a report.
We may contact you for additional information should this be required to resolve the matter.
Nominet (.UK domain names)
Please visit http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure to view the registrar reports complaint procedure.
Nominet DRS Policy http://www.nominet.org.uk/disputes/when-use-drs/policy-and-procedure/drs-policy.
Terms and Conditions of Domain Name Registration http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration
We will respond to all enquiries within a maximum of 2 business days, but normally this is much quicker.
By registering a domain names ending in .uk (with some very limited exceptions), you enter into a contract of registration with us (Nominet UK). The contract includes conditions limiting our liability and relating to our use of your personal information. This contract is just for the domain name and separate to any arrangement you may have with any other organisation for providing internet services.
Terms and Conditions of Domain Name Registration – effective from 4 May 2014
Change in terminology
Since these terms and conditions were written the words “agent”, “registration agent” and “tag holder” have been replaced with the single term registrar. This has been done to standardise the terminology used across all of our communications. In the Terms and Conditions of Domain Name Registration below these original words are still used.
By registering a domain name ending in .uk (with some very limited exceptions), you enter into a contract of registration with us (Nominet UK) on the following conditions, which includes conditions limiting our liability and relating to our use of your personal information. This contract is just for the domain name and separate to any arrangement you may have with any other organisation for providing internet services. For an explanation of the meaning of the endings of .uk names, see the rules on our website at www.nominet.org.uk
We are a not-for-profit company limited by guarantee, generally performing these services on a cost-recovery basis, and we cannot investigate what rights you have to register or use the domain name. So, we think it is reasonable for us to limit our liability in certain respects so that we may continue to offer our services in the interests of the whole internet community.
This contract includes the DRS policy, the DRS procedure and the rules. You can get copies of these from our website or from us. Other policies we refer to do not form part of this contract and may change at any time.
1. The following words marked in bold will have specific meanings in this contract.
‘agent’– Someone who may act on your behalf to deal with us, which will be shown in the WHOIS. Only certain people qualify, and they are known as ‘tag-holders’. See our website for a list.
‘cancel’ – Cancelling this contract and your domain name are the same thing. The contract ends. The domain name will be deleted, will no longer work as part of a website or e-mail, and will be released to be registered again under our rules.
‘consumer’ – You are a consumer if you are an individual not registering, using or planning to use the domain name as part of a business, trade or profession.
‘correct’ – This means that the information must be good enough to allow us to contact you quickly at any reasonable time without having to get information from anywhere else, must not be deceptive, and (if possible for that type of information) must clearly identify you. For your name this also means that the information must be detailed enough that we can tell exactly who you are (in legal terms, exactly which legal entity we have this contract with).
‘domain name’ – An internet domain name ending in .uk and under one of the second level domains (such as .co.uk, .me.uk or .org.uk) operated by us.
‘DRS policy’, ‘DRS procedure’ – The policy and procedure of our dispute resolution service.
‘EEA’ – The European Economic Area, which includes most European countries. Countries outside the EEA may not have strict laws to protect personal information.
‘name servers’ – Computers that provide specific translation information in the domain name system.
‘notify’ – Serving notice to you, your agent, authorised representative, contact (see condition 5.5) or us (see condition 36).
‘personal data’ – Any information about an identifiable living person (for example, your name, address or phone number).
‘proscribed’ – That the domain name in our sole discretion would on the face of it (i) tend to indicate, comprise or promote a serious sexual offence and (ii) that there is no legitimate use of the domain name which could be reasonably contemplated.
‘PRSS’ – A service provided under strict contract to some people based in the EEA which allows them to search WHOIS data differently, but not to use it for marketing purposes.
‘register’ – Our record of domain names and details about you, your agent (if you have one) and other information we need.
‘registry’ – The single organisation which holds all records for domain names with the same ending (we run ‘.uk’) and operates the name servers for that domain.
‘rules’ – Our rules which explain which domain names can be registered and which cannot.
‘special status’ – Various special states your domain name may be in, such as suspended or ‘detagged’. See our website for details. This will normally mean that you will remain listed as the person who has registered the domain name but the domain name itself will not work, and may mean that other actions with the domain name are blocked.
‘WHOIS’ – A system which provides public information about domain names. See our website for details and how to use the WHOIS.
2. Also in this contract, the following words have special meanings but will not be put in bold.
‘conditions’ – includes all parts of the contract, not just those that lawyers call conditions.
‘we’, ‘us’, ‘our’ – Nominet UK (company number 3203859). See condition 35.
‘you’, ‘your’ – The person who is entering into this contract with us and who the domain name will be registered for.
What we will do
3. We are the registry for the .uk domain and we will carry out the general duties that we believe (after wide consultation) a modern, neutral and not-for-profit .uk registry should.
This includes (among other things):
3.1 processing your application to register or renew a domain name in the light of our rules, and your right (see condition 20) to renew;
3.2 maintaining overall ownership, control and responsibility for the register;
3.3 if we are listed as your agent or if it would be inappropriate for you to ask your agent to act (see condition 5) making changes to the register at your request or providing information about the .uk domain name system;
3.4 if the domain name is not in a special status, entering details about the domain name into our name servers; and
3.5 publishing procedures for you to renew the domain name and for recording a transfer, surrender or change of agent for the domain name.
What you must do
4. You have various responsibilities set out generally in this contract. You must also:
4.1 give and keep us notified of your correct name, postal address and any phone, fax or e-mail information and those of your contacts (if you appoint any, see condition 5.2). This duty includes responding quickly and correctly to any request from us to confirm or correct the information on the register;
4.2 notify us at once about any court proceedings which involve the domain name; and
4.3 notify us of the details of name servers for the domain name which you are allowed to use and which respond promptly and correctly about the domain name at all reasonable times.
Agents, representatives and security
5. For the security of your domain name we have the following procedures to try to make sure that our instructions come from you or someone allowed to act on your behalf.
5.1 We do not have to take any action, or make any change to the register, until we are satisfied that we have received a valid request from the right person.
5.2 You will help us with our security checks, provide any identification or documentary evidence we reasonably ask for, and allow us to keep copies of those documents for our files.
5.3 If you have an identifier (for example, a password, a token, personal information or a code) to use with us or our systems, you must keep it secret and safe because we will be allowed to assume that any action done or asked for using that identifier or a product of it was done or asked for by you or by someone authorised to act for you. We will be entitled to enforce procedures for dealing with lost, cancelled or insecure identifiers.
5.4 Your agent acts on your behalf in registering and maintaining the registration of the domain name so that, unless the matter relates to something covered by condition 5.6 below, any communication to or from your agent is taken as being to or from you. You should always contact your agent first with any request or question about your domain name or changes to it, as we will only act if we are satisfied that your agent cannot or will not. Be aware that your agent may be entitled to discounts on our fees so it may be cheaper for you to go through them.
5.5 We may also specify other types of authorised representative or contact whose instructions we will accept in certain cases, what types of instructions they can give us, and whether they can take your place if we need to notify you. If you notify us that you want someone to represent you, you are giving them power to act and us power to act on their instructions and (if this applies) notify them instead of or as well as you.
5.6 We will publish on our website from time to time certain activities which your agent is not allowed to do on your behalf or where we want to deal with you directly (or both).
Fees and payment
6. We are a not-for-profit organisation so our fees (see our website) reflect the cost of the work we do. To make sure that every person who registers a domain name pays their fair share of the costs of running the central registry, we:
6.1 may make a charge for any of the services we provide under this contract, as long as (where only we can provide the service) we believe the fee is set at a not-for-profit cost-recovery level only;
6.2 do not have to start any process, including any change to the register, until we (not just your agent) have received (within any time limit) any fee for that action and any other fees that have not been paid for the domain name or things done with it – it is your duty to make sure that we are paid and that there is enough information with the payment to make sure that we know which domain name it relates to;
6.3 may cancel the domain name without further notice if any debt relating to the domain name remains unpaid after the deadline we have set; and
6.4 unless condition 24 or 34 applies, or we have made a significant mistake, will not provide credit notes or refunds.
Your promises and indemnity
7. By entering into this contract you promise that:
7.1 you (or your agent) have the permission of any person whose personal data is to be held on the register in line with condition 11;
7.2 any identity and contact information you (either yourself or through your agent) send us must be correct;
7.3 you will send us the information needed under condition 7.2 as soon as possible, through your agent if possible, and you will keep them up to date;
7.4 by registering or using the domain name in any way, you will not infringe the intellectual property rights (for example, trademarks) of anyone else;
7.5 you are entitled to register the domain name;
7.6 the alphanumeric characters which constitute the domain name are not proscribed; and
7.7 that you will not use the domain name for any unlawful purpose.
8. Unless you are a consumer, you will pay us (including the current or past members of our Board of Directors) any and all reasonable costs, claims and expenses (whether direct or indirect) arising out of any claim that you have broken any of the promises in condition 7.
9. Our right to rely on the promises in condition 7 and indemnity in condition 8 will continue to be available after the domain name has been registered and will not be affected by the cancellation or transfer of the domain name.
Nature of domain names and the register
10. A domain name is not an item of property and has no ‘owner’. It is an entry on our register database reflected by our nameservers which we provide as part of this contract. As a result:
10.1 we will not be bound by, or record on the register, any mortgage-related obligations;
10.2 we own and keep all copyright and database rights in the register; and
10.3 you should not rely on the registration or continued registration of the domain name until we confirm that any application you make has completed and you confirm that your correct name is recorded in the register for the domain name.
11. We will make your personal data available in the following ways, but not release it for any other purpose to any other person. We may:
11.1 include it on the register;
11.2 include it on the WHOIS (which is also available outside the EEA) and PRSS. For these purposes we will publish your name and (unless you are a consumer and choose to opt out) your address, but not your phone or fax number or e-mail address;
11.3 if they ask in writing, give your personal data to people with a legitimate reason for asking for it (based on the exemptions in the Data Protection Act 1998 or similar laws that replace or follow it), including government or law enforcement agencies;
11.4 give your personal data to your current or proposed agent (or both); and
11.5 use it as set out in the DRS policy and DRS procedure.
12. You may write to us to ask for a copy of the personal data we hold about you, or you can look at the WHOIS, or you can ask your agent. Please note that if, at any point, we discover that you are not a consumer, we may automatically cancel your opt-out (see condition 11.2) without notifying you.
13. By registering a domain name you agree to us using your personal data as explained in conditions 11 and 12.
The dispute resolution service
14. You agree to be bound by:
14.1 the DRS policy and DRS procedure; and
14.2 if there is a dispute, the version of the DRS policy and DRS procedure (available on our website) which applies at the time that proceedings under the dispute resolution service start, until the dispute is over.
15. We (including in this case our directors, officers, staff of all types and any expert) will not:
15.1 be liable to you or anyone else for anything done or not done in connection with any proceedings under the dispute resolution service, unless the act or lack of action is shown to have been in bad faith; and
15.2 be asked or forced to reveal information or materials which we gained as a result of the informal mediation stage of the dispute resolution service, unless ordered by a court with relevant jurisdiction.
Cancelling or altering the domain name
16. We may cancel or put the domain name into a special status by notifying you if:
16.1 we receive independent proof that you have provided significantly inaccurate, not correct, unreliable or false contact details (including names), failed to keep your contact details up to date, or failed to give us those details at all;
16.2 you have broken any part of condition 7 or 8;
16.3 the domain name is being used in a way that is likely to endanger any part of the domain name system or our systems and internet connections; or
16.4 you have broken any of the conditions (including the rules, DRS policy and DRS procedure) and (in the case of a matter which it is possible to put right and which is not covered by condition 6.3, 16.1 to 16.3 or 17) you do not put it right within 30 days of us notifying you.
17. We may (but do not have to) transfer, cancel, alter or amend the domain name, put it in a special status or prevent its renewal:
17.1 on your instructions (including the absence of instructions to renew – see condition 20), or by someone apparently acting for you (see condition 5);
17.2 if we reasonably believe that the contact details on the register for you are so inaccurate or false that we would not be able to notify you of the change;
17.3 if we reasonably believe that the changes to update the register or to correct any error, ambiguity or inaccuracy relating to the domain name registration (including any error in making the domain name available for registration or an error in a previous cancellation of the domain name) would make it more accurate;
17.4 if you withdraw your permission to having your personal data displayed on the WHOIS or PRSS (not including cases where a consumer is using the opt-out);
17.5 to carry out the decision an expert has made under our dispute resolution service; or
17.6 if we receive a complete and valid court order which we or you (or both) must obey, or if not making the changes the court orders would be a contempt of court by us or you.
18. If you are an individual, this contract will end if you die and the person legally appointed to deal with your assets after you die does not transfer the domain name (either to themselves or someone else) within a year of your death (or the end of their appointment, whichever comes first).
19. If you are not an individual, this contract will end if you complete a liquidation or disbandment process or otherwise no longer exist, even if (where possible) you are later restored by an official or court order or decision.
Duration, renewal and transfer
20. Unless ended earlier under this contract or we are given different instructions, we will enter your domain name on the register for two years. Some agents are authorised to enter your domain name on the register for a number of years from one year to ten years. You can ask your agent for further details of this. If we receive your renewal request and fee in the standard format by the deadline we set, and in line with the conditions of this contract generally, you will have the right to enter into a new contract with us on the same standard conditions that we are then offering to people registering new domain names. The specific procedure which applies to renewals is set out on our website, or you can ask your agent.
21. We may transfer our rights and responsibilities under this contract to anyone else.
22. If you want to transfer your domain name to someone else, you must, as well as any general requirements in this contract:
22.1 use our current published transfer process; and
22.2 make sure that the person taking over the domain name accepts what remains of this contract in full.
23. If you do not transfer your domain name (as needed by condition 22) there will be no valid transfer of this contract and domain name, and no document or agreement attempting or claiming to transfer the domain name or this contract (or both) will have any effect.
24. If you are a consumer, you may have a right to cancel this contract under the Consumer Protection (Distance Selling) Regulations 2000 or similar laws amending or replacing it. The right must be claimed within seven working days of the start of the services (which include security-check work). If this happens, we will cancel this domain name and provide you or your agent (depending on who paid us) a full refund within 30 days. If we pay your agent, you may still have to get a refund from them.
Exclusions and limitations of liability
25. Please note the explanation about liability at the beginning of this contract. However, nothing in these terms limits or excludes our liability for fraudulent misrepresentation or death or personal injury caused by our negligence.
26. By registering the domain name, we are not acknowledging that you have any rights in any words within the domain name, and we are not authorising you to use the domain name as part of a business.
27. We will not be liable to you whether under contract law, the legal rules about duties to other people (known as the law of ‘tort’) including negligence or otherwise, for:
27.1 any loss of profit, revenue or other type of economic loss (whether direct or indirect);
27.2 loss of business or contracts;
27.3 loss of expected savings or goodwill; or
27.4 any losses which a court categorises as ‘consequential’, or ‘indirect’ arising out of or in connection with the contract, including but not limited to:
27.4.1 any mistake or missing information in the register; and
27.4.2 loss of registration or use, or both (for whatever reason and whether temporary or otherwise), of the domain name.
28. The law normally implies terms into contracts, but you and we agree that, as far as the law allows, they do not apply to this contract.
29. Our total liability to you, whether under these conditions or otherwise (including liability for negligence), will be no more than £5,000.
30. If you are a consumer, conditions 27, 28 and 29 do not apply to you. Your statutory rights are not affected – for information contact your local authority Trading Standards . Department or your citizens advice bureau.
31. Conditions 11.1, 18, 19 and 25 to 39 will continue to apply after this contract has ended, even if that happens because we or you end this contract wrongfully.
32. If a court rules that any of these conditions is not valid or cannot be enforced, the other conditions will continue to be valid and enforceable.
33. This contract does not give you any legal rights against other people who have registered .uk domain names or give other people rights against us for any reason.
34. The internet is constantly changing and developing. As a result of this, we reserve the right to make reasonable changes to the terms of this contract (including the DRS policy, DRS procedure and rules) at any time during the term of the contract. We will only do so when we have good reason. Unless we are acting because of a legal requirement or a court order, the change will only be made after we have consulted publicly. We will publish a notice in advance (ideally, 30 days in advance) on our website and provide a link from the main page. The changes will apply from the date shown in the notice. You should visit our website regularly to find out about any changes. If you do not agree with any change to the conditions, you may notify us that you want to end the contract in at least 30 days’ time. In this case, we will give you a proportionate refund of the registration for the remaining period.
35. Our address is Nominet UK, Minerva House, Oxford Science Park, Edmund Halley Road, Oxford, OX4 4DQ, England (phone +44(0)1865 332211, fax +44(0)1865 332299,
e-mail: [email protected]). Our offices are open from 9am to 5.30pm (UK local time) Monday to Friday, except for public holidays.
36. Except as set out in condition 5.4, or in the DRS policy and DRS procedure, any notice to be given under the contract will:
36.1 be considered to have been served if hand-delivered, or sent by prepaid post, fax or e-mail, to you, your agent or representative (see condition 5.5) at any postal or e-mail address or fax number on the appropriate register entry (if to us, at any of the addresses above); and
36.2 apply from the date it was delivered, or if not delivered the date it was sent or posted.
37. This contract is a legally binding document. You should read it carefully and make sure that it contains everything you want and nothing you are not prepared to agree to. These conditions, together with the rules, DRS policy and DRS procedure, are the entire contract between you and us for the domain name, and replace all previous contracts, understandings and representations about this domain name, whether spoken or written.
38. We deal with a large number of domain names and we rely on you or other people to tell us about any changes to your personal information or status. This means that sometimes we continue to list a domain name or accept instructions even after this contract has ended, or should have been ended. Nothing we do, or do not do, during that period stops the contract from ending, stops us from ending it, or acts to create a new contract.
39. This contract is made under the law of England and any court proceedings must be in the English courts. If you are a consumer in Scotland, Wales or Northern Ireland, we will accept your local law and courts. Enforcement of a court order may be done in any law or court system that is relevant
You indicate acceptance of these terms and conditions of service by placing an order with Simple Servers Ltd. These terms and conditions will not be varied for individual customers.
1. DEFINITIONS AND INTERPRETATION
1.1 In these Conditions the following terms have the following meanings:
as defined in condition 5.2;
the terms and conditions set out in this document;
any agreement between the Supplier and the Customer for the provision of the Services incorporating these Conditions;
the person who agrees to purchase the Services from the Supplier subject to these Conditions whose details are set out in the Order or Quotation;
any documents, information, data, software and/or other materials provided by the Customer and/or uploaded to the Hosted System by or on behalf of the Customer;
the data centre facility at which the Hosted System is held;
the combination of hardware, software and networking elements that comprise the information technology system provided under the Contract which may be dedicated to the Customer or which may be part of a shared system maintained for other customers depending on the level of the Services;
|“Intellectual Property Rights”||
any patent, copyright, database right, design right (registered and/or unregistered), trade mark (registered and/or unregistered), know how, Confidential Information or other industrial or intellectual property right subsisting anywhere in the world whether in existence at the date of the Contract or arising after the date of the Contract and all rights to apply for the same and any application for any of the foregoing and all rights of priority derived from any of the forgoing or from which any of the foregoing are derived;
liability for any actions, awards, costs, claims, damages, losses (including without limitation any direct or indirect consequential losses), demands, expenses, loss of profits, loss of reputation, judgments, penalties and proceedings and any other losses and/or liabilities;
the Customer’s order;
means any material which is defamatory of any person, or which promotes sexually explicit material, or violence, discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, any illegal activity, or which is threatening, abuse, invasive of another’s privacy, or which may cause any other person harassment, annoyance, upset, alarm, annoyance inconvenience or needless anxiety, or which misrepresents the Customer’s identity or affiliation with any person, or which advocates, promotes or assists any unlawful act;
an estimate of the cost of supply of the Services by the Supplier;
the services which the Supplier is to supply to the Customer as detailed or referred to on the Order or Quotation;
the Supplier’s service level agreement available on the Website at the date of the Contract;
as defined in condition 7;
the start date for provision of the Services specified in the Order or Quotation;
value added tax chargeable under English law for the time being and any similar additional tax; and
the Supplier’s website at www.simpleservers.co.uk.
2. Basis of Contract
2.1. These Conditions apply to all Contracts for the provision of Services entered into by the Supplier. By placing an Order with the Supplier or accepting the Supplier’s Quotation, the Customer agrees to deal with the Supplier on these Conditions, subject to any terms specified in writing by the Supplier and to the exclusion of all other terms, conditions, warranties or representations (including any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order, acceptance of Quotation, specification or any other document or implied by trade custom or course of dealing).
2.2. No terms or conditions endorsed on, delivered with or contained in the Customer’s Order, specification or other document shall form part of the Contract save where these Conditions (and where applicable the terms which are to be overridden) are specifically referred to in that document and the document is signed by both the Customer and the Supplier.
2.3. No variation to these Conditions shall be binding unless made in accordance with condition 2.2 above or in writing specifying both which condition is to be varied and full details of such variation and signed on behalf of each of the Customer and the Supplier.
2.4. The Supplier’s employees or agents are not authorised to make any representations concerning the Services unless confirmed by the Supplier in writing. In entering into the Contract the Customer acknowledges that it does not rely on any such representations which are not so confirmed. The Customer irrevocably and unconditionally waives any right it may have to claim damages for and/or to rescind the Contract as a result of any misrepresentation whether or not contained in the Contract unless such misrepresentation was made fraudulently.
2.5. Any typographical, clerical or other error or omission in any sales literature, Quotation, price list, acceptance of Order, invoice or other document or information issued by the Supplier shall be subject to correction without any liability on the part of the Supplier.
3. SUPPLY OF SERVICES
3.1. The Supplier agrees to supply the Services to the Customer on the terms of these Conditions, in consideration of payment of the charges by the Customer.
3.2. Each Order or acceptance of a Quotation for Services by the Customer from the Supplier shall be deemed to be an offer by the Customer to purchase the Services subject to these Conditions and shall be binding on the Customer, but shall not bind the Supplier until the Contract comes into existence in accordance with condition 3.4.
3.3. The Customer shall ensure that the terms of its Order and any applicable specification are complete and accurate.
3.4. Any Quotation is given on the basis that no Contract shall come into existence until the Supplier dispatches an acceptance of the Order to the Customer or (if earlier) the Supplier commences supply of the Services to the Customer. Any Quotation is valid for a period of 30 (thirty) days only from its date, provided that the Supplier has not previously withdrawn it.
3.5. The Customer shall not be entitled to cancel in whole or in part any Order which the Supplier has accepted or any Quotation which the Customer has accepted in either case whether orally or in writing, except where such cancellation has been accepted by the Supplier subject to reasonable cancellation charges.
3.6. The Supplier shall use its reasonable efforts to commence the provision of the Services to the Customer on the Start Date, but time of performance shall not be of the essence.
4.1. TRIAL PERIOD
4.1.1 These Conditions will apply to any trial period which the Supplier has agreed to provide to the Customer in respect of the Services.
4.2. If the Customer does not notify the Supplier in writing within 24 hours of the end of the trial period that it wishes to terminate its use of the Services at the end of the trial period then the Services will automatically continue to be supplied at the end of the trial period and the Customer shall pay for the Services in accordance with these Conditions until the Contract is terminated in accordance with condition 10.
5. CUSTOMER’S OBLIGATIONS
5.1. The Customer hereby confirms that it purchases the Services from the Supplier in the course of business and not as a consumer. The Customer further confirms that it is not purchasing the Services wholly or mainly outside its trade, business, craft or profession.
5.2. The Customer shall:
5.2.1. co-operate fully with the Supplier;
5.2.2. comply with all applicable technology control or export laws and regulations;
5.2.3. provide the Supplier with any information that it reasonably requires;
5.2.4. provide the Supplier with access to any information that it reasonably requires;
5.2.5. obtain all necessary licences, permissions and consents which may be required in relation to the use of the Services and the use of Customer Materials by the Supplier in all cases before the date on which the Services are to start;
5.2.6. ensure that the Customer Materials do not contain Prohibited Content;
5.2.7. notify the Supplier immediately if at any time it becomes aware or suspects, or should reasonably suspect that it is in breach of its obligations in respect of any Customer Materials; and
5.2.8. indemnify and keep indemnified the Supplier against any Liability arising out of the Supplier’s use of the Customer Materials;
5.2.9. treat all identification codes, passwords and any other pieces of information used to access the Hosted System (Access Codes) as confidential, and not disclose them to any third party;
5.2.10. use all reasonable endeavors to prevent any unauthorised access to, or use of, the Services and, in the event of any such unauthorised access or use, promptly notify the Supplier;
5.2.11. immediately notify the Supplier if the Customer believes or suspects that its Access Codes have been disclosed or become known to any third party;
5.2.12. comply fully with the Supplier’s acceptable use policy on the Website and as amended from time to time;
5.2.13. be responsible for making all arrangements necessary for it to have an internet connection to access the Hosted System;
5.2.14. be responsible for ensuring that all persons who access the Hosted System using the Customer’s access details comply with the Customer’s obligations under these Conditions;
5.2.15. deliver the Customer Materials in a format specified by the Supplier;
5.2.16. ensure that it backs up the data which it stores on the Hosted System;
5.2.17. ensure that it does not swear or use any verbally abusive or threatening behavior towards the Supplier or its personnel;
5.2.18. use the Hosted System for genuine web site content only; and;
5.2.19. employ good housekeeping when maintaining their account.
5.3. If the Supplier processes any personal data on the Customer’s behalf when performing its obligations under the Contract, the parties record their intention that the Customer shall be the data controller and the Supplier shall be a data processor and in any such case:
5.3.1. the Customer shall ensure that the Customer is entitled to transfer the relevant personal data to the Supplier so that the Supplier may lawfully use, process and transfer the personal data in accordance with the Contract on the Customer’s behalf; and
5.3.2. the Customer shall ensure that the relevant third parties have been informed of, and have given their consent to, such use, processing, and transfer as required by all applicable data protection legislation.
5.4. The Customer shall not:
5.4.1. introduce any viruses, worms, trojan horses, logic bombs or other similar destructive code to the Hosted System, attempt to gain unauthorised access to the Hosted System or any server, computer or database connected to the Hosted System, or attack the Hosted System using a denial of service attack. To the extent that the Customer does any of these things, the Supplier may report such activities and disclose personal data relating to the Customer to any relevant law enforcement agency;
5.4.2. send unsolicited mail (with or without the Customer’s knowledge);
5.4.3. alter any of the security protections set on the Hosted System;
5.4.4. exceed the bandwidth allocated to the Customer as part of the Services;
5.4.5. if the Hosted System is not specified to be dedicated to the Customer, use more than 5% of the Hosted System’s processing power;
5.4.6. attempt to host any proxy site on the Hosted System;
5.4.7. provide any Customer Materials in contravention with the Supplier’s acceptable use policy on the Website as amended from time to time;
5.4.8. use the Hosted System as a file repository or backup repository.
5.4.9. except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties: (a) and except to the extent expressly permitted under these Conditions, attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software in any form or media or by any means; or (b) attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; and/or
5.4.10. license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services available to any third party.
5.5. If the Supplier’s performance of its obligations under the Contract is prevented or delayed by any act or omission of the Customer or its agents, subcontractors, consultants or employees the Supplier shall not be liable for any costs, charges or losses sustained or incurred by the Customer arising directly or indirectly from such prevention or delay.
5.6. The Customer shall be liable to pay to the Supplier, on demand, all Liabilities sustained or incurred by the Supplier (including, without limitation, any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from the Customer’s fraud, negligence, failure to perform or delay in the performance of any of its obligations under the Contract, subject to the Supplier confirming such costs, charges and losses to the Customer in writing.
5.7. If the Customer exceeds the bandwidth allocated to the Customer as part of the Services the Services will automatically be suspended until the Customer has upgraded to an account that has sufficient bandwidth included for the Customer’s use or until the start of the following month (if earlier).
5.8. If the Hosted System is not specified to be dedicated to the Customer and the Customer uses more than 5% of the Hosted System’s processing power then the Services will not perform correctly and the Supplier will not incur any Liability in respect of any such failure and the Customer will be required to continue to pay for the Services. In these
circumstances, the Supplier recommends that the Customer contact the Supplier to discuss upgrading to a dedicated server.
5.9. Subject to condition 5.7 and 5.8 if the Customer breaches any of its other obligations under these Conditions then without prejudice to its rights the Supplier shall be entitled to suspend the further provision of Services to the Customer without incurring any Liability.
5.10. The Supplier may also suspend Services without incurring any Liability where:
5.10.1. there is an attack on the Hosted System or the Customer’s Hosted System is accessed without the Customer’s consent; and/or
5.10.2. required to do so by law or regulatory body.
5.11. The Supplier will not incur any Liability in relation to any suspension permitted under this condition 5 and the Customer will be required to continue to pay for the Services during any period of suspension.
6. CHARGES AND PAYMENT
6.1. The charges for the supply of the Services shall be the charges specified by the Supplier at the time the Customer’s Order is placed or, if not specified, the charges quoted by the Supplier or, if not specified and no charges have been quoted (or a quoted charge is no longer valid), the charges listed in the Supplier’s published charge list on the Website at the date of commencement of the Services.
6.2. The Supplier reserves the right, by giving notice to the Customer at any time to increase the charges of the Services to reflect any increase in the cost to the Supplier which is due to any factor beyond its control, any change in specifications for the Services which is requested by the Customer or any delay caused by any instructions of the Customer or failure of the Customer to give the Supplier adequate information or instructions.
6.3. The charges are exclusive of any applicable VAT, which the Customer shall be additionally liable to pay to the Supplier.
6.4. The Supplier shall be entitled to invoice the Customer for the Services monthly in advance.
6.5. The Customer shall pay any invoice in relation to charges by the due date stated on the invoice.
6.6. If the Services do not include access to a Hosted System dedicated to the Customer shall pay all charges by credit card. If the Services do include access to a dedicated Hosted System the Customer shall pay all charges by the method agreed in writing with the Supplier.
6.7. If payment is to be made by credit card, before commencement of the Services the Customer shall provide the Supplier with valid details of a credit card in the Customer’s name (Payment Card). The Customer hereby warrants that it is entitled to provide the Payment Card details to the Supplier and to authorise the Supplier to charge the invoiced charges to the Payment Card. The Customer hereby irrevocably consents to the Supplier charging the invoiced charges to the Payment Card at any time on or after the date of the
6.8. Time for payment shall be of the essence.
6.9. If full payment is not received by the Supplier by the due date then without prejudice to its rights or remedies the Supplier shall be entitled to:
6.9.1. charge the Customer by way of liquidated damages a late payment charge of £20 for each overdue payment. The Supplier and the Customer both acknowledge and confirm that any such deduction is a genuine pre-estimate of the administrative costs which the Supplier will incur as a result of the delay in payment. The payment of the late fee shall be without prejudice to any other right or remedy of the Supplier including but not limited to the right of the Supplier to recover damages from the Customer if the Supplier’s damage and/or loss exceeds the amount of the liquidated damages;
6.9.2. charge the Customer interest (both before and after judgment) on the amount unpaid at the rate of 4% above the base rate from time to time of the Supplier’s bank being compounded with monthly rests from the due date for payment until the outstanding amount is paid;
6.9.3. suspend performance of any Services and cease any Services in progress pending payment by the Customer; and/or
6.9.4. terminate the Contract without incurring any Liability.
6.10. All payments payable to the Supplier under the Contract shall become due immediately on its termination despite any other provision.
6.11. The Customer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by the Supplier to the Customer.
6.12. All payments shall be applied to invoices and to the Services listed in such invoices in the border determined in its discretion by the Supplier.
7. INTELLECTUAL PROPERTY RIGHTS
7.1. If the Customer requires use of software owned by or licensed to the Supplier (“Software”) in order to make reasonable use of the software the Supplier grants to the Customer a nonexclusive, royalty free, non-transferable, terminable licence to use such software in object code form only for the purposes only of making reasonable use of the Services during the term of the Contract and subject to any third party licence terms applicable to the Software.
7.2. The Customer hereby licences the Supplier to use and make back-up copies of any Customer Materials free of charge and on a non-exclusive worldwide basis.
7.3. The Contract shall not be deemed to assign to any party any Intellectual Property Rights belonging to the other.
7.4. Each party retains all of its own Intellectual Property Rights, whether owned or licensed, in any documents, data, text, trade marks, brands, logos, information, specifications, drawings or other materials as one party may provide to the other parties from time to time.
7.5. No party may use the trade mark or logo of the other party except with the prior written permission of the other party.
8. SUPPLIER’S RIGHTS AND OBLIGATIONS
8.1. Access to the Data Centre is only permitted with the Supplier’s advance written permission. Notwithstanding any permission granted by the Supplier, the Supplier reserves the right to refuse access to the Data Centre or remove from the Data Centre any employees and subcontractors of the Customer whose admission or presence is or would be in the opinion of the Supplier detrimental to the security of the Data Centre or in respect of whom the Customer has failed to request a right of access from the Supplier and the Supplier will not be responsible for the consequences of any such refusal or failure or delay by the Customer in notifying it of its access requirements.
8.2. The Supplier shall maintain control and ownership of the IP address that is assigned to the Customer as part of the Services and reserves the right at its sole discretion to change and/or move any and all IP addresses.
8.3. The Supplier will ensure that appropriate programming languages are installed on the Hosted System as at the Start Date, but shall not be responsible for any programming of any website hosted on the Hosted System or for any fault in the programming languages caused by the actions of the Customer.
8.4. The Supplier has the right, without incurring any Liability, to disable any Access Codes whether chosen by the Customer or allocated by the Supplier if in the Supplier’s opinion the Customer has failed to comply with any of the provisions of the Contract.
8.5. The Supplier has the right, without incurring any Liability, to remove any Customer Materials from the Hosted System if, in the Supplier’s opinion, such material does not comply with any of the provisions of the Contract.
8.6. The Supplier has the right to remove, without incurring any Liability, any Customer Materials from the Hosted System where at any time there is more than one back up copy of the relevant Customer Materials on the Hosted System.
8.7. The Supplier does not warrant or undertake that the Services will be uninterrupted or error free. The Supplier shall not have any Liability to the Customer for any interruptions in the Services or downtime of the Hosted System.
8.8. The Supplier carries out data backups for use by the Supplier in the event of systems
failure. The Supplier does not however provide data backup or restoration for Customers as part of the Services.
8.9. The Supplier does not warrant that the Services will be completely secure and the Customer acknowledges that there are inherent risks in relation to the internet which could result in the loss of Customer Materials.
9. WARRANTY AND LIABILITY
9.1. Subject to the remaining provisions of this condition 9, the Supplier warrants that the Services will, subject to any exclusions in the SLA, be performed in accordance with the SLA. Any valid claim under the SLA will be dealt with in accordance with the SLA and the Supplier shall have no further liability to the Customer and any remedy under the SLA shall be the Customer’s sole and exclusive remedy in respect of the breach.
9.2. The Supplier does not warrant or undertake that the Services will cause the Customer’s equipment to operate without fault or interruption.
9.3. The Supplier does not warrant or undertake to perform any back-up on the Customer Materials and shall have no Liability for any loss or damage to the Customer Materials.
9.4. The Supplier is not responsible for any unauthorised access to the Customer Data unless this was caused by the Supplier’s failure to meet any security requirements set out on the Website.
9.5. Unless otherwise specified in the SLA the Supplier shall have no Liability if for any reason if the Hosted System is unavailable at any time or for any period.
9.6. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
9.7. The Supplier does not oversee, monitor or moderate any Customer Materials or other data on the Hosted System, and the Supplier expressly excludes Liability for any loss or damage arising from the use of any Customer Materials or other data on the Hosted System.
9.8. The Customer is liable for any telephone charges and any charges made by its internet service provider as a result of the Customer’s use of the Hosted System.
9.9. The Supplier expressly excludes to the maximum extent permitted by law, any Liability for any virus or similar destructive code which computer equipment and/or software used by the Customer may suffer as a result of your accessing the Hosted System and/or any other communication via the Internet between the Supplier and the Customer.
9.10. Subject to condition 8.6, the Supplier does not restrict the Customer’s ability to back up the Customer Materials and the Customer acknowledges and agrees that it is the Customer’s responsibility to back up the Customer Materials. The Supplier expressly excludes to the maximum extent permitted by law, any Liability for lost or damaged data or Customer Materials.
9.11. The Supplier does not seek to exclude or limit its liability for:
9.11.1. death or personal injury resulting from negligence; or
9.11.2. any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by the Supplier; or
9.11.3. any matter which it would be illegal for the Supplier to exclude or attempt to exclude its liability.
9.12. The Supplier shall not be liable to the Customer for:
9.12.1. loss of contracts or goodwill; or
9.12.2. any type of economic loss (including loss of profit, loss of revenue, loss of anticipated savings or loss of business); or
9.12.3. loss of or damage to data or Customer Materials; or
9.12.4. indirect, consequential or special loss, damage or liability even if such loss or damage was reasonably foreseeable.
9.13. The total Liability of the Supplier to the Customer under any Contract in any period of 12 months shall not exceed 150 % of the charges actually paid by the Customer during such period of 12 months for the Services under that Contract, but excluding any late payment charges.
9.14. Each of the limitations and/or exclusions in the Contract shall be deemed to be repeated and apply as a separate provision for each of:
9.14.1. Liability in contract (including fundamental breach);
9.14.2. Liability in tort (including negligence);
9.14.3. Liability for breach of statutory duty; and
9.14.4. Liability for breach of Common Law and/or under any other legal basis; except that condition 9.13 above placing financial caps the Supplier’s liability shall apply once in respect of all of the said types of Liability.
9.15. The Customer acknowledges that given the nature of the Data Centre and the Services and its own obligations under the Contract, it is reasonable for the Supplier to exclude or limit their liability as set out in this condition 9.
10. DURATION AND TERMINATION
10.1. In respect of Contracts for the provision of Services involving a dedicated Hosted System, the Contract shall commence on the Start Date and unless terminated earlier in accordance with these Conditions, the Contract shall continue for 24 months (Dedicated Initial Term) and shall automatically extend for 24 months (Dedicated Extended Term) at the end of the Dedicated Initial Term and at the end of each Dedicated Extended Term. Either party may give written notice to the other party not later than 3 months before the end of the Dedicated Initial Term or the relevant Dedicated Extended Term, to terminate the Contract at the end of the Dedicated Initial Term or the relevant Dedicated Extended Term, as the case may be.
10.2. In respect of Contracts for the provision of Services including only non-dedicated Hosted System(s), the Contract shall commence on the Start Date and unless terminated in accordance with these Conditions, the Contract shall continue for 1 month (Initial Term) and shall automatically extend for 1 month (Extended Term) at the end of the Initial Term and at the end of each Extended Term. Either party may give written notice to the other party not later than 24 hours before the end of the Initial Term or the relevant Extended Term, to terminate the Contract at the end of the Initial Term or the relevant Extended Term, as the case may be.
10.3. The Supplier shall be entitled to terminate the Contract immediately by notice in writing to the Customer if:
10.3.1. the Customer commits an irremediable breach of the Contract, persistently repeats a remediable breach or commits any remediable breach and fails to remedy it within 30 (thirty) days of receipt of notice of the breach requiring remedy of the same; or
10.3.2. the Customer makes an arrangement with or enters into a compromise with its creditors, becomes the subject of a voluntary arrangement, receivership, administration, liquidation or winding up, is unable to pay its debts or otherwise becomes insolvent or suffers or is the subject of any distraint, execution, event of insolvency or event of bankruptcy or any other similar process or event, whether in the United Kingdom or elsewhere; or
10.3.3. the Customer ceases or threatens to cease to carry on business; or
10.3.4. there is at any time a material change in the management, ownership or control of the Customer; or
10.3.5. if the Supplier reasonably apprehends that any of the events specified in conditions 10.3.2 to 10.3.4 is about to occur in relation to the Customer and notifies the Customer accordingly.
10.4. The Supplier shall be entitled to terminate the Contract at any time on 7 days written notice to the Customer.
10.5. On termination or expiry of the Contract for any reason the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and in respect of Services supplied but for which no invoice has been submitted the Supplier may submit an invoice, which shall be payable immediately on receipt.
10.6. If the Contract is terminated by the Supplier in accordance with condition 10.3 or by the Customer other than in accordance with condition 10.1 or 10.2 (as applicable) the Supplier shall be entitled to charge the Customer a sum equal to the monthly charges which would have been payable in respect of the Services for the period between the date of actual termination of the Contract and the date on which the Contract would have terminated had it been terminated by the Customer in accordance with condition 10.1 or 10.2 (as applicable). The Customer shall pay the invoice for such sum by the due date specified on the invoice.
11. FORCE MAJEURE
The Supplier reserves the right to defer the date of provision of the Services or to cancel the Contract without incurring any Liability if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Supplier including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 180 (one hundred and eighty) days, the Customer shall be entitled to give notice in writing to the Supplier to terminate the Contract.
12.1. Without prejudice to any other right or remedy the Supplier may have, the Customer agrees to indemnify and keep indemnified the Supplier against any and all Liability and increased administration and professional and legal costs on a full indemnity basis suffered by the Supplier (without set-off, counterclaim and/or reduction) and arising out of or in connection with any breach of contract by the Customer, any act and/or omission by the Customer and/or any breach of statutory duty by the Customer.
12.2. The remedies available to the Supplier under the Contract shall be without prejudice to any other rights, either at common law or under statute, which it may have against the
12.3. The failure or delay of the Supplier to enforce or to exercise, at any time, or for any period of time, any term of or any right, power or privilege arising pursuant to the Contract does not constitute and shall not be construed as a waiver of such term or right and shall in no way affect the Supplier’s right later to enforce or exercise it, nor shall any single or partial exercise of any remedy, right, power or privilege preclude any further exercise of the same or the exercise of any other remedy, right, power or privilege.
12.4. The invalidity or unenforceability of any term of, or any right arising pursuant to the Contract shall not in any way affect the remaining terms or rights which shall be construed as if such invalid or unenforceable term or right did not exist.
12.5. Any notice or written communication required or permitted to be served on or given to either party under the Contract shall be delivered by hand or sent by recorded delivery mail to the other party at its address set out above or to such other address which it has been previously notified to the sending party and shall be deemed to have been given on the day of delivery.
12.6. The Contract is personal to the Customer and the Customer may not assign, transfer, subcontract or otherwise part with the Contract or any right or obligation under it without the prior written consent of the. The Supplier shall be entitled to assign, transfer, sub-contract or otherwise part with the whole or any part of the Contract or any right or obligation under it to any third party.
12.7. Condition headings are purely for ease of reference and do not form part of or affect the interpretation of the Contract.
12.8. The Conditions and the documents referred to in these Conditions contain all the terms agreed by the parties relating to the subject matter of the Contract and supersede any prior agreements, understandings or arrangements between them, whether oral or in writing, and no representation (unless made fraudulently), undertaking or promise shall be taken to have been given or been implied from anything said or written in negotiations between the parties prior to the Contract except as set out in these Conditions or the documents referred to in these Conditions.
12.9. No variation or amendment to the Contract shall be effective unless in writing signed by authorised representatives of the parties.
12.10. The parties to the Contract do not intend that any term of the Contract shall be enforceable
by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
12.11. Any reference in the Contract to any statute, law, statutory instrument, enactment, order, regulation or other similar instrument having the force of law shall be deemed to include any lawful amendment, re-enactment, extension, replacement, modification, consolidation and/ or repeal thereof.
12.12. The formation, existence, construction, validity and performance and all aspects of the Contract (including any associated non-contractual disputes or claims) are governed by the laws of England and the parties accept the exclusive jurisdiction of the English Courts