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Expert support when your current host’s support doesn’t make the grade

We created Co-pilot server management to offer Server, Magento and WordPress support if you do not host with us.

We know how critical downtime is to your store and how lost earnings can impact your bottom line. Especially when your current hosting provider doesn’t see this.

Co-pilot management is designed to solve:

Your current host doesn’t offer Magento or WordPress support

Solution: All Co-pilot plans have with full Magento and WordPress support

Your current host has not optimised your server or cloud

Solution: All Co-pilot plans have full server optimisation built in

You get a slow response to tickets, your store is down and you are loosing money

Solution: We only host ecommerce sites, our support team know time is money when your business is online and having problems

 

24x7x365 Ticket Support

Chat with us day or night and expect to talk to a seasoned IT pro obsessed with making your problems go away, fast. Their passion for hosting exists to help your passion for business. It means we cut to the chase first time, every time with the know-how you need. We’ll verify your issue, submit a support ticket on your behalf, and won’t let go until it’s resolved

Any Host Supported

Our Magento and WordPress support team will help solve issues on your server, even when you do not host with us.

General Magento Support

Our team of Magento experts are on hand to help and advise on the standard features of Magento.

Server security

Pro-active software updates, stateful firewall, intrusion detection/prevention, and audit logging keep the bad guys out and your data in-tact. We’ll also pro-actively monitor your security logs on a daily basis

Pro active server monitoring

We have multiple monitoring systems track your server’s health and we’ll pro-actively respond according to your escalation procedures in the event that issues arise with your server. Most of the time, no interaction from you is required if or when issues arise. Each support agent gets notified by a screen in our control room, desktop alerts, email and SMS to ensure nothing is missed.

Security scanning

Your Magento store is kept secure with the latest updates with of our annual security audit. We prevent potential security breaches by scanning, monitoring and targeting possible areas of weakness, we help reduce potential downtime due to hacks or exploits and remove any possible risks to your data.

What is not included in Co-pilot server management

Our hourly rate of £65 is billed in 15 minute increments to keep your costs low.

Magento Upgrades

You will be responsible for upgrading magento

Server Restoration

If you damage/delete any files this will not be covered, we can carry out remedial work based on our hourly rate of £65.

Site Backup Restoration

We provide the tools for you to restore site backups, if you would like us to do this for you it is £65 per restore.

Magento Third Party Extension Fault Finding

If you need us to trouble shoot Magento and the issue is caused by a third party extension then our standard hourly rate of £65 will be charged.

Custom Scripts & Cron Jobs

If you need us to write custom scripts or cron jobs then our standard hourly rate of £65 will be charged.

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