We know how critical downtime is to your store and how lost earnings can impact your bottom line. Especially when your current hosting provider doesn’t see this.
Your current host doesn’t offer Magento or WordPress support
Solution: All Co-pilot plans have with full Magento and WordPress support
Your current host has not optimised your server or cloud
Solution: All Co-pilot plans have full server optimisation built in
You get a slow response to tickets, your store is down and you are loosing money
Solution: We only host ecommerce sites, our support team know time is money when your business is online and having problems
Chat with us day or night and expect to talk to a seasoned IT pro obsessed with making your problems go away, fast. Their passion for hosting exists to help your passion for business. It means we cut to the chase first time, every time with the know-how you need. We’ll verify your issue, submit a support ticket on your behalf, and won’t let go until it’s resolved
Our Magento and WordPress support team will help solve issues on your server, even when you do not host with us.
Our team of Magento experts are on hand to help and advise on the standard features of Magento.
Pro-active software updates, stateful firewall, intrusion detection/prevention, and audit logging keep the bad guys out and your data in-tact. We’ll also pro-actively monitor your security logs on a daily basis
We have multiple monitoring systems track your server’s health and we’ll pro-actively respond according to your escalation procedures in the event that issues arise with your server. Most of the time, no interaction from you is required if or when issues arise. Each support agent gets notified by a screen in our control room, desktop alerts, email and SMS to ensure nothing is missed.
Your Magento store is kept secure with the latest updates with of our annual security audit. We prevent potential security breaches by scanning, monitoring and targeting possible areas of weakness, we help reduce potential downtime due to hacks or exploits and remove any possible risks to your data.
Our hourly rate of £65 is billed in 15 minute increments to keep your costs low.
You will be responsible for upgrading magento
If you damage/delete any files this will not be covered, we can carry out remedial work based on our hourly rate of £65.
We provide the tools for you to restore site backups, if you would like us to do this for you it is £65 per restore.
If you need us to trouble shoot Magento and the issue is caused by a third party extension then our standard hourly rate of £65 will be charged.
If you need us to write custom scripts or cron jobs then our standard hourly rate of £65 will be charged.