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Not all server management is created equal…

We included many features in our standard management that others charge for, or offer as a ‘bolt on’. We don’t think you should ever have to add services to management, it either is fit for purpose or not. We created Simple Secured server management to take the worry out of running a dedicated server.

We know how critical downtime is to your store and how lost earnings can impact your bottom line.

Choose Simple Secured Management for your virtual/dedicated machines and get far more services around-the-clock for one low price. At just £65/mth per virtual or dedicated machine, you’ll enjoy all the convenient support and cost savings listed below.

24x7x365 Ticket Support

Chat with us day or night and expect to talk to a seasoned IT pro obsessed with making your problems go away, fast. Their passion for hosting exists to help your passion for business. It means we cut to the chase first time, every time with the know-how you need. We’ll verify your issue, submit a support ticket on your behalf, and won’t let go until it’s resolved

24x7x365 Network Support

Our network is monitored and managed all day, every day.

General Magento Support

Our team of Magento experts are on hand to help and advise on the standard features of Magento.

Server security

Pro-active software updates, stateful firewall, intrusion detection/prevention, and audit logging keep the bad guys out and your data in-tact. We’ll also pro-actively monitor your security logs on a daily basis

Pro active server monitoring

We have multiple monitoring systems track your server’s health and we’ll pro-actively respond according to your escalation procedures in the event that issues arise with your server. Most of the time, no interaction from you is required if or when issues arise. Each support agent gets notified by a screen in our control room, desktop alerts, email and SMS to ensure nothing is missed.

Security scanning

Your Magento store is kept secure with the latest updates with of our annual security audit. We prevent potential security breaches by scanning, monitoring and targeting possible areas of weakness, we help reduce potential downtime due to hacks or exploits and remove any possible risks to your data.

Network Management

Monitor your bandwidth utilization, track your IP usage, control your reverse DNS records, and much more all through your Client Portal account.

Hardware Management

We manage all aspects of your hardware, including replacing any failed parts. IDrac cards are available depending on your server model.

Advanced DDOS Protection

Our security team will will help you mitigate any DDOS attacks and advise and implement protection.

What is not included in server management

Our hourly rate of £85 is billed in 15 minute increments to keep your costs low.

Magento Upgrades

You will be responsible for upgrading magento

Server Restoration

If you damage/delete any files this will not be covered, we can carry out remedial work based on our hourly rate of £85.

Site Backup Restoration

We provide the tools for you to restore site backups, if you would like us to do this for you it is £85 per restore. 

Adding External Drives

If you need to supply us with an external drive and need this connecting to your server this will cost £85. 

Magento Third Party Extension Fault Finding

If you need us to trouble shoot Magento and the issue is caused by a third party extension then our standard hourly rate of £85 will be charged. 

Custom Scripts & Cron Jobs

If you need us to write custom scripts or cron jobs then our standard hourly rate of £85 will be charged. 

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