Not all server management is created equal…

We included many features in our standard management that others charge for, or offer as a ‘bolt on’. We don’t think you should ever have to add services to management, it either is fit for purpose or not. We created Simple Secured server management to take the worry out of running a dedicated server.

We know how critical downtime is to your store and how lost earnings can impact your bottom line.

Choose Simple Secured Management for your virtual/dedicated machines and get far more services around-the-clock for one low price. At just £65/mth per virtual or dedicated machine, you’ll enjoy all the convenient support and cost savings listed below.

What is our role as a Managed Server Provider?

Our responsibilities cover everything from the data center environment, through the servers themselves,  to the maintenance of the operating systems, ensuring stability and efficiency. Your tasks involve managing your website and store and optimising its performance.
We see our role as an extension of your team, providing consistent and attentive support at all times.
Our team is available 24/7 throughout the year, ready to offer assistance & support and advice to help you grow your websites and store-fronts.

24x7x365 Ticket & Chat Support

Chat with us day or night and expect to talk to a seasoned IT pro obsessed with making your problems go away, fast. Their passion for hosting exists to help your passion for business. It means we cut to the chase first time, every time with the know-how you need. We’ll verify your issue, submit a support ticket on your behalf, and won’t let go until it’s resolved

24x7x365 Network Support

Our network is monitored and managed all day, every day.

24x7x365 Power

Our Self-owned Data centres are equipped with;

  • 2 x 11,000 volt 8MVA supplies from 2 diverse feeds into the site
  • 2 x Diverse feeds provisioned via different physical routes into separate switches
  • 6 x 600kVA and 4 x 500kVA UPS units (N+1 configuration)
  • 6 x 1.5MVA back-up generators (N+1 configuration)
  • Generators can operate on full occupancy for an initial 36 hours
  • Fuel replacement contract with multiple suppliers delivering a 10 hour SLA

Our teams are located directly in the Data centre 24×7 – if there is any interruption or any issues with power supplies, you can be assured they are right there where you need them to be – ready to act on your behalf.

General Support

Our team of experts are on hand to help and advise on the standard features of Magento & WordPress.

Server security

Pro-active software updates,  We’ll also pro-actively monitor your security logs on a daily basis.  Our team monitors your server 24×7 and responses to alerts are all comfortably within 5 minutes.

Pro active server monitoring

We have multiple monitoring systems track your server’s health and we’ll pro-actively respond according to your escalation procedures in the event that issues arise with your server. Most of the time, no interaction from you is required if or when issues arise. Each support agent gets notified by a screen in our control room, desktop alerts, email and SMS to ensure nothing is missed.

New from SimpleServers

We have multiple monitoring systems track your server’s health and we’ll pro-actively respond according to your escalation procedures in the event that issues arise with your server. Most of the time, no interaction from you is required if or when issues arise. Each support agent gets notified by a screen in our control room, desktop alerts, email and SMS to ensure nothing is missed.

Security scanning

Your site is kept secure with the latest updates with of our annual security audit. We prevent potential security breaches by scanning, monitoring and targeting possible areas of weakness, we help reduce potential downtime due to hacks or exploits and remove any possible risks to your data.

Network Management

Monitor your bandwidth utilisation, track your IP usage, control your reverse DNS records, and much more all through your Client Portal account.

Hardware Management

We manage all aspects of your hardware, including replacing any failed parts. IDrac cards are available depending on your server model.

Advanced DDOS Protection

Our security team will will help you mitigate any DDOS attacks and advise and implement protection.

What is not included in server management

Our hourly rate of £120 is billed in 15 minute increments to keep your costs low.

Magento Upgrades

You will be responsible for upgrading Magento

Server Restoration

If you damage/delete any files this will not be covered, we can carry out remedial work based on our hourly rate.

Magento Caching

If you need us to help diagnose Magento caching issues, then our standard hourly rate of £120 will be charged.  

Site Backup Restoration

We provide the tools for you to restore site backups, if you would like us to do this for you it is £120 per restore.

Change of Operating System

We fully manage your chosen Operating System. Should however, you decide (or need) to change the OS then our team are on hand to advise you.  We can also offer a chargeable migration service upon request.

Magento or WordPress Third Party Extension Fault Finding

If you need us to trouble shoot Magento or WordPress and the issue is caused by a third party extension then our standard hourly rate of £120 will be charged.

Website Performance Testing

If you need us to help diagnose website performance (past the physical server) then our standard hourly rate of £120 will be charged.  

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